Refund & Returns Policy

1. Overview
We want you to be happy with your purchase from Richy Ryder Golf. This policy explains when and how you can return items and request a refund.

2. Personalised Items
Most of our products are personalised (for example, with names, initials or custom designs). Because these items are made just for you:

We usually cannot accept returns or offer refunds for personalised items if you change your mind or make a mistake in the details you provide.
Please double‑check all spelling, colours and design choices before placing your order.

If a personalised item arrives damaged or with an error caused by us, please contact us and we’ll work to put it right.

3. Non‑Personalised Items
For eligible non‑personalised items, you may be able to return them within [X] days of delivery, provided they are:

Unused and in their original condition
In the original packaging (where possible)
Accompanied by proof of purchase

Please contact us before sending anything back so we can confirm the return details.

4. Faulty or Damaged Items
If your order arrives faulty or damaged:

Contact us within [X] days of receiving the item.
Include your order number, a description of the issue and clear photos.

If we confirm the item is faulty or damaged, we will usually offer:

A replacement, or
A refund, including reasonable return shipping costs (where applicable).

5. Refunds
Once we receive and inspect your returned item (if a return is required), we’ll let you know if your refund is approved.

Approved refunds will be processed to your original payment method.
Processing times may vary depending on your bank or payment provider.

6. Exchanges
We may offer exchanges for certain items, subject to stock availability. Please contact us to discuss options.

7. Shipping Costs
Unless the item is faulty or we made a mistake:

Original shipping costs are usually non‑refundable.
You are responsible for the cost of returning the item to us.

Details may vary by country/region; we’ll confirm this when you contact us.

8. How to Contact Us About a Return
To start a return or ask about a refund, please contact us at:
Email: [your email address]

Please include your order number and details of the issue so we can help you as quickly as possible.

9. Changes to This Policy
We may update this Refunds & Returns Policy from time to time. Any changes will be posted on this page with an updated “last updated” date.

Last updated: [add date]